PRIVACY STATEMENT

This privacy statement applies to all services offered by Rock City Escape, including the Rock City Escape website. Rock City Escape strives to provide high quality services where reliability is an important factor. Respect for the privacy of our customers and careful handling of their personal data is an important part of the reliability of our products and services. In this privacy statement you will find general information about how we handle your personal data.

Our goal

Our goal is of course to serve you as well as possible! We want to be able to specifically inform you about your reservation for an escape room (and/or any other activities, such as a tour of the Eemklooster, a workshop, use of a meeting room, etc.) and for that we need your personal details. We ensure that we comply with the laws and regulations that apply to the use of personal data. We find it very important that our services are transparent, reliable and personal. You can rest assured that we handle your personal data with care. In this privacy statement we tell you how we handle your personal data and what measures we take to protect your personal data.

What is personal data?

As soon as you can be identified as a person through data collection, this data is referred to as personal data. Examples of personal data are your name, address, date of birth and bank account number. Your IP address or user name can also be regarded as personal data. In order for you to make use of our services, we need (some of) your personal data.

What do we use your personal data for?

We require the following personal information from you:

Purposes of data processing

The personal data you have provided to us in order to be able to use services provided by Rock City Escape, will only be used for the purposes mentioned below. We will therefore never sell your personal details to third parties.

What do we use your personal information for?

1. The most important thing is that we can inform you when necessary about the reserved services. After booking we will send you a confirmation e-mail with all the details. In addition, you will receive a reminder e-mail the day before your reservation, and a thank you e-mail at the end of your visit.
2. We ask for your phone number, so we can contact you quickly. We would only do this in exceptional cases: for example when your group is not present at the reservation time, when there are unforeseen calamities (the building is on fire, so your reservation can’t go through), etc.
3. Address, zip code and city do not have to be entered. These are optional details that we only use if an invoice has to be sent afterwards. In that case we already have the data and we don’t have to work on the spot with pen and paper, with a chance of writing errors, etc. In addition, we just like to know where our guests are from.
4. If you have any questions or complaints about our services, we will try to help you as soon as possible. In some cases we also need your personal information, such as your name, email address and/or telephone number.

What do we NOT use your personal data for?

1. We do not use your personal information to provide you with targeted and relevant content.
2. We do not create a profile of you based on your personal information.
3. We do not show you targeted ads, products and offers or sell available advertising space to third parties.
4. We do not currently have a newsletter or use your personal information for such purposes. If in the future we may send you a regular newsletter, information about promotions, etc., we will, with your permission, keep you informed of interesting news about Rock City Escape. Rock City Escape will process your personal data for this purpose, if you have explicitly registered and given your permission. If you no longer wish to receive this information, you can always unsubscribe via the unsubscribe option in every email sent.

If there are any changes with regard to the use of your personal data we will inform you and if necessary ask for your permission. Furthermore, it is possible that we are obliged to provide personal data to authorities or other third parties. For example, if this is necessary in connection with a legal obligation or for the performance of a public task.

Sharing with third parties

For a number of services, we use external parties (Cake Queen, Keistad Events, etc.) who support us in providing the service requested by you and, for this reason, your personal data are shared with this third party only if necessary. This only concerns your name and telephone number. Of course, we make good arrangements with these external parties about the careful handling of your personal data.

Improving website / applications

In order to be able to continuously improve our website, we maintain (personal) data about the use of our website. Examples of data that we keep about the use of the website are:

• The number of visitors per part of the day;
• The average length of stay at specific locations on the Rock City Escape website and the content offered;
• The number of clicks before a product is purchased;
• The settings of your device that your browser sends to us.

We may share this data, which under certain circumstances may be personal data, with third parties who carry out analyses for us. For information about this we refer to the website of Google Analytics.

Storage period

We will not retain your personal data for longer than necessary, unless we have a legal obligation to do so. We need your personal data in order to provide you with a good service. This also initially determines the period of time we use to store your personal data. Our basic principle is that we only store personal data for as long as is necessary to provide you with the service. After this we will remove your personal information. In some cases we are required by law to store personal information for a longer period of time. For example, according to tax law it is mandatory to keep tax relevant personal data for another seven years. This may include your personal data for as long as they are fiscally relevant. We will remove any other irrelevant personal data.

Security and processors

We secure your personal data stored with us. It goes without saying that we do everything in our power to protect your personal data against unauthorized access, loss or theft. To this end, we have drawn up an internal policy to ensure that our products and services are set up in such a way that an appropriate security level applies by default. Rock City Escape employees only have access to your personal information if this is necessary.

Your rights and contact

You have the right to access the personal data we process about you. In addition, you have the right to have the processing of personal data corrected, blocked or deleted. Please contact Rock City Escape for this. If you have any questions about the way Rock City Escape handles your personal data, you can contact us via info@rockcityescape.nl. You can also send a message to the above e-mail address if you want to know which personal details of you have been recorded, if you want to change or have your details removed in accordance with the applicable regulations.

We last amended our privacy statement on 07-05-2018. Rock City Escape reserves the right to change its privacy policy. Rock City Escape advises you to check this page regularly for changes. We will inform you of any material changes to our privacy policy.

QUESTIONS?

We are happy to answer them!

Go to contact and fill in the form, or send an e-mail to info@rockcityescape.nl and we will get back to you as soon as possible.