TERMS AND CONDITIONS2020-04-05T14:37:56+02:00

GENERAL TERMS AND CONDITIONS

BOOKING

  • Reservations can preferably be made via the website www.rockcityescape.nl/reserveren, by e-mail via info@rockcityescape.nl or by telephone via +316-22656385.
  • After reserving a time/date you will receive a confirmation by e-mail. It is possible that this e-mail ends up in your SPAM folder. If you have not received a confirmation email, the reservation has not come through. In such a case, please contact us by phone or e-mail.
  • Is your preferred time not listed? Let us know by e-mail or phone: In case of a cancellation near or at your preferred time, we will contact you directly!
  • Payment can be made in advance via iDeal. Consumptions consumed on the spot can be paid in cash or by pin, after the game.

THE GAME

  • Access to the Escape Room and playing Bloody Mary or Soup du Jour is entirely at your own risk.
  • Minimum age for participation is 16 years for Bloody Mary and 18 years for Soup du Jour.. We make no exceptions!
  • Participants under the age of 18 must be accompanied by an adult (18+).
  • When in doubt about the age of a participant we ask for identification.
  • 3-6 persons per game. We make no exceptions for safety and gaming experience!
  • Playing under the influence of alcohol and/or drugs is not allowed, you will not be allowed to enter the room.
  • When at the start of the game an employee of Rock City Escape doubts the condition of a participant, the employee has the right to refuse this participant without refund.
  • Your team has to be present 10-15 minutes before the reserved time, if you are too late this can be deducted from your playing time.
  • Camera surveillance is present for the safety of the participants. Instructions must be followed at all times.
  • It is not allowed to use brute force or force things during the game.
  • Mobile phones are not allowed in the room.
  • Valuable belongings can be safely stored before entering the room.
  • We are not responsible for personal property and/or damage caused to it.
  • Forcing things, smashing them, or deliberately destroying them is not allowed. The repair costs we have to make will be recovered from the group.
  • Bloody Mary and Soup du Jour are not recommended for people with heart conditions.

CANCEL

  • Cancellations up to 72 hours before booking are free of charge.
  • In case of a cancellation outside the free cancellation period, the full entrance fee will be charged.
  • In case of a no-show, the full entrance fee will be charged.
  • VIt is possible to cancel your reservation via a reply to the confirmation email. If you have lost your email, send an email to info@rockcityescape.nl or call +316-22656385. The cancellation is completed after confirmation.

QUESTIONS?

Feel free to contact us via info@rockcityescape.nl or call +316-22656385.