GENERAL TERMS AND CONDITIONS
RESERVATION
Reservations can be made preferably via the website https://rockcityescape.nl/reserveren, by email at info@rockcityescape.nl, or by phone at 06-22656385.
After reserving a date/time, you will receive a confirmation via email. It’s possible that this email may end up in your SPAM folder. If you do not receive a confirmation email, your reservation has not gone through. In such cases, please contact us by phone or email.
Is your preferred time not available? Let us know via email or phone: In the event of a cancellation near or at your preferred time, we will contact you directly!
Payment can be made in advance via iDeal. Prefer to pay via invoice? That’s possible; for this, we charge EUR 25 administration fees, and EUR 75 if an online purchasing system is used. These amounts are excluding VAT.
Any refreshments consumed on-site can be paid for in cash or via card after the game, or added to the invoice.
THE GAME
Access to the Escape Room and playing Bloody Mary and/or Soup du Jour and/or Poppet is at your own risk. We are not responsible for personal injury, as we have no control over how individuals move through the game. Therefore, take care of our equipment, but more importantly: take care of yourself.
The minimum age for participation in the family version of Bloody Mary is 10 years.
The minimum age for participation in Poppet, Soup du Jour, and Bloody Mary is 15 years. We do not make exceptions!
Participants under 18 must be accompanied by an adult (18+).
In case of doubt regarding the age of a participant, we will ask for identification.
2-6 people per game. We do not make exceptions for safety and game experience reasons!
Playing under the influence of alcohol and/or drugs is not allowed; you will be denied access to the room.
If a staff member at the start of the game has doubts about a participant’s condition, the staff member reserves the right to refuse that participant without refund.
Your team should arrive 10-15 minutes before the reserved time. If you are late, it may affect your playtime.
There is surveillance for the safety of participants. Instructions must be followed at all times.
It is not allowed to use brute force or to force objects during the game.
Mobile phones are not allowed in the room.
Valuable items can be safely stored before entering the room.
We are not responsible for personal belongings and/or damage caused to them.
Forcing things, breaking, or deliberately damaging objects is not allowed. Repair costs will be charged to the group.
Bloody Mary, Soup du Jour, and Poppet are not recommended for people with heart conditions or epilepsy. If you still want to escape, please contact us in advance. After consultation, we may be able to provide an epilepsy-friendly version of the game.
CANCELLATION
Cancellations can be made free of charge up to 72 hours before the reservation.
For cancellations outside the free cancellation period, the full entry amount will be charged.
For no-shows, the full entry amount will be charged.
You can cancel your reservation by replying to the confirmation email. If you’ve lost the email, send an email to info@rockcityescape.nl. The cancellation is complete after confirmation.
QUESTIONS?
Feel free to contact us at info@rockcityescape.nl or call 06-22656385.